From Fuzzy Metrics to Real Impact: Making Clarity Measurable | BTS 3

Описание: In this Between the Seasons episode of Why Does It Feel So Wrong to Be Human at Work?, we’re digging into a deceptively simple question with massive implications:

What if clarity—not clicks, not opens, not impressions—was the most important metric in internal communications?

Joining Pinaki Kathiari and Chris Lee is Amanda Todd, Senior Director of Communications at Temporal Technologies, who has spent her career navigating complex organizations and turning “fuzzy” comms work into something leaders actually understand—and value.

Together, we explore:
Why clarity is a real business performance indicator (not just a nice-to-have)
How Amanda built a Clarity Index leaders couldn’t ignore
The five dimensions of clarity every organization should be measuring
Why internal comms should never be about the sender—and always about the receiver
How better clarity changes decision-making, engagement, and retention
What internal communicators can do today to advocate for their strategic value

This episode is a must-listen for internal communicators, employee experience leaders, HR partners, and anyone tired of being told to “just make it clearer” without tools, data, or support.

👥 Connect with the hosts & team
Pinaki Kathiari:   / pinakik  
Chris Lee:   / chris-lee-communications  
Bree Bartos (Executive Producer & Editor):   / breebartos  

🎙️ Guest
Amanda Todd – Senior Director of Communications, Temporal Technologies
🔗 Follow Amanda on LinkedIn   / amanda-todd-sf  

📌 About the show

Why Does It Feel So Wrong to Be Human at Work? is a podcast about the messy, honest, and very human realities of work—from internal communications and leadership to culture, systems, and employee experience.

If this conversation resonated, don’t forget to like, subscribe, and share.
New episodes drop weekly.