Building Resilience Navigating Crisis Amidst Evolving Environments [Session 2/2] | RMTAC

Описание: Presented by: Resource & eMpowerment Technical Assistance Center for Behavioral Health (RMTAC)
Originally recorded: April 9, 2025

Dr. Mohammed Z. Ali moderates a panel with Amy Dominguez, Gaurav Mishra, MD, and Mutsa Majero, PhD, on practical crisis navigation for organizations and providers serving refugee and migrant communities. The session covers clear definitions of “crisis,” de-escalation strategies, leadership practices, re-establishing rapport after incidents, and culturally responsive approaches (including work with Afghan families).

You’ll learn how to:
Define crisis across organizational, provider, and client perspectives.
Apply de-escalation strategies (boundaries, calm communication, Psychological First Aid).
Lead through crisis with clear communication, modeling self-care, and team supports.
Rebuild trust after difficult events and plan system-level improvements.
Use cultural humility, brokers, and support networks to increase engagement.

Resources
Upcoming Events: swk.la/events
Training & events: swk.la/rmtacinfo
Learning Hub (self-paced modules): swk.la/learninghub
Request Consultation & Technical Assistance (reply in 1–3 business days): swk.la/cta
Contact: [email protected]

Chapters
00:00 Title card
00:04 Welcome & session context
01:43 Speakers & goals
03:55 Why this topic + Session 1 recap & key definitions
08:35 Crisis at org/provider/client levels
11:44 Re-establishing rapport post-crisis
12:44 Panel case: disaster response (LA fires)
14:47 Panel case: 3,500 unaccompanied minors—group support & triage
19:28 Panel case: college counseling with international students
27:10 Leading in crisis: comms, stand-ups, modeling rest
33:56 De-escalation: boundaries, calm tone, PFA in practice
45:11 Cultural humility: engaging Afghan families & women’s access
52:58 Ensuring safety & tackling system-created crises
1:04:05 Referral timing, resistance, and rebuilding trust
1:13:17 Takeaways & closing