How to cancel an order on eBay as a seller WITHOUT receiving a Transaction Defect (2022)

Описание: How to cancel an order as an eBay Seller without receiving a transaction defect in 2022
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In this video, Ela will share how to handle and cancel orders correctly
0:00 Intro
0:34 How to cancel orders correctly?
2:00 Cancel by Buyer's request
2:14 Step#1: Go to orders and find the item you want to cancel
2:38 Step#2: Put in a reason for cancellation
3:33 Step#3: Click Submit


How to cancel orders correctly?
First do all that you can not to cancel orders. If there's no way to fulfill the order, you can say the following to your customers
"Hi (Buyer name), How are you? Thank you for your purchase. I'm sorry to let you know, but when your order was processed we found a defect in the purchased product and we didn't want to send you a defected item. I'm now thinking how to compensate you. What do you think? Do you prefer to cancel the order? Or I also sell other versions of this (item) at a much cheaper price and I'll give you a refund for the difference.

Important Note: Do not cancel item for being out of stock as this will have a great impact in your store or performance. Cancel by Buyer's request

Step#1: Go to orders and find the item you want to cancel. Click the dropdown button and select cancel order.

Step#2: Put the reason for cancellation. We are not going to put anything but "Buyer asked to cancel". The reason why we don't choose any of the other options is because eBay asks for proof of these other options and as dropshippers, you don't usually have it.

Step#3: Click Submit

Note: Always have that mentality that Customer's are always right

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