T&O S6 Operational Transparency
Автор: AntonioLeonMexico
Загружено: 2024-10-23
Просмотров: 23
Описание: This Harvard Business Review article argues that businesses should adopt operational transparency, which involves intentionally revealing their processes to customers and employees. This transparency can lead to higher customer satisfaction, increased trust, and a greater sense of purpose for employees. The article provides many examples of companies successfully using operational transparency to improve customer service, employee engagement, and business performance. However, the article also warns that operational transparency can be misused and can backfire if not implemented thoughtfully. The author suggests that businesses should carefully consider what to reveal, when to reveal it, and how to make it effective.
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