Crisis Management Examples: Best Travel Practices

Описание: DataArt and Onepark hosted a joint webinar, where the experts covered the topics related to crisis management in the global realities and gave some real crisis management examples. What changes did companies have to face during the Covid-19 pandemic? What strategies did they choose for team adjustment and customer relationships revision?

Speakers:
📢 Gilles Latouche, Chief Executive Officer, Onepark
📢 Cyril Guiraud, Chief Product Officer, Onepark
📢 Max Zhdanov, VP, Travel & Hospitality Practice, DataArt

Moderator:
👨🏻‍💼 Marcos Mauro, Head of Buenos Aires Office, DataArt

Chapters:
00:00 - 05:43 Intro
05:43 - 12:53 Customer Experience as One of the Product Values
12:35 - 15:25 What Is Smart Travel and Smart Parking?
15:25 - 20:13 Key to Navigating Through the Storm
20:13 - 24:38 User Differences and Future Changes
24:38 - 28:38 How to Drive Innovation?
28:38 - 32:17 How to Leverage Technology?
32:17 - 34:41 Hertz Bankruptcy as an Example
34:41 - 40:42 Tech Trends
40:42 - 43:50 Covid-19 Influence on Air Travel
43:50 - 46:00 Travel Predictions in the Near Future
46:00 - 50:39 Recovery Projections
50:39 - 52:50 Creating Inventory
52:51 - 54:08 Key Takeaways
54:08 - 56:13 Impact
56:13 - 59:35 Adapting to the New Reality

#dataart #travelbusiness #technology

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