Responding to Board Complaints - 48 Hour Rule - PowConference.com - Meet the Speaker - Dr Wade Fuqua

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Topic Summary:
Regulatory board complaints are increasing as online reporting makes filing easier for clients. This session provides a step-by-step process for responding strategically, drawn from experience managing multiple investigations.

You'll learn how to read complaints carefully, draft effective responses, and use the 48-hour rule to avoid over-disclosure. We'll cover when to share records with boards, what investigators look for, and how to answer exactly what's asked without providing unnecessary information.

We'll also discuss board defense insurance and why having compliance support - whether through group practice infrastructure or external resources - makes these situations significantly less stressful than navigating them alone. You'll leave with a practical framework for professional response and documentation practices that position you well from the start.

Learning Objectives:
Describe a strategic process for responding to regulatory board complaints, including the 48-hour review rule and techniques for answering only what is asked without over-disclosure.

Identify when client information and records can be appropriately shared with regulatory boards during an investigation in compliance with confidentiality requirements.

Evaluate the role of compliance support systems (group practice infrastructure, board defense insurance, or external resources) in effectively managing regulatory board complaints.