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Customer First Thinking
Автор: Kenna: Customer First Thinking
Загружено: 2019-09-13
Просмотров: 1318
Описание: The toughest challenge facing businesses today is delivering a consistently great customer experience across multiple touchpoints. Customers expect that experience to be seamless – frictionless – even extraordinary. But those expectations are a moving target – they keep shifting due to advancements in technology. So businesses find it hard to keep pace – leaving the door open to disruption. The goal must be a fully unified experience, no matter where or when an interaction occurs.
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