S3 EP 3: Human Rights in Outsourced Services: A Discussion with LGSCO - World Day of Social Justice

Описание: To mark World Day of Social Justice, Season 3 of That OA Thing explores the human rights challenges that arise when public services are outsourced to private providers – an increasingly common feature of modern public service delivery.

We were pleased to welcome Evan Lerwill, Assistant Ombudsman at the Local Government and Social Care Ombudsman (LGSCO) for England, who joined Donal Galligan, Chief Executive of the Ombudsman Association, for this special episode.

A must‑listen for anyone passionate about human rights, social justice, and strengthening fairness in outsourced public services.

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Podcast Description Links (for episode page)
For Reports and Resources mentioned in this episode
For listeners: If anything in this episode resonates with you, these links are a helpful starting point for further support, information, and context.

Evan’s links:
• Beyond the Blame Game: Rights-centred government contracting (main one): www.justice.org.uk/reports/outsourced-public-services-lack-oversight-accountability-and-transparency-risking-peoples-rights-says-new-justice-report

⁠• Ombudsman considers everyday human rights in new report - Local Government and Social Care Ombudsman: www.lgo.org.uk/information-centre/news/2022/dec/ombudsman-considers-everyday-human-rights-in-new-report

• Equal access for all should be at the heart of services, Ombudsman says - Local Government and Social Care Ombudsman: www.lgo.org.uk/information-centre/news/2022/may/equal-access-for-all-should-be-at-the-heart-of-services-ombudsman-says

LGSCO Website:
• Managing complaints in contracted and commissioned services: a good practice guide - Local Government and Social Care Ombudsman: www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/guidance-notes/managing-complaints-in-contracted-and-commissioned-services-a-good-practice-guide?chapter=1

• Equal justice: learning lessons from complaints about people’s human rights - Local Government and Social Care Ombudsman: www.lgo.org.uk/equal-justice-learning-lessons-from-complaints-about-people-s-human-rights?chapter=4

• What we can and cannot look at - Local Government and Social Care Ombudsman: www.lgo.org.uk/make-a-complaint/what-we-can-and-cannot-look-at