How Sandra Byrne Built the Biggest Lush Store by Acting Like an Owner

Описание: Sandra Byrne never set out to be an entrepreneur. She left school at fifteen, had no qualifications, and started in retail to get by. What followed was a twenty-one-year journey that led her to build the biggest Lush store in the world on Liverpool’s high street.

What You’ll Learn
Why acting like an owner matters even when the business is not yours
How community and experience replaced marketing budgets
What it takes to scale without losing culture
How to stay entrepreneurial inside a large organisation

This episode is a practical lesson in leadership, ownership, and building something meaningful without waiting for permission.

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00:01 Seeing herself as an entrepreneur
01:41 Early life and career challenges
06:04 Building Lush Liverpool locally
09:48 Vision, loyalty, and service
15:33 Scaling and leadership
24:30 COVID and rebuilding creativity
35:00 Supporting the high street
45:43 Final advice and reflections

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