Navigating Ambiguity, Building Trust, and Human-First AI • Svetlana Makarova • Work & Worldview #15

Описание: Svetlana Makarova shares her journey from growing up in Eastern Europe to becoming a leader in AI and healthcare. She discusses the cultural values instilled in her during childhood, her curiosity about human behavior, and her academic pursuits in psychology and biochemistry.
Svetlana emphasizes the importance of navigating ambiguity, her experiences in healthcare, and how she has leveraged AI to improve processes. Svetlana Makarova discusses the intersection of AI, change management, and the importance of empathy in leadership. She emphasizes the need for transparency and trust during AI transitions, highlighting the human element that must be preserved in customer service and healthcare.
Makarova also addresses the anxiety leaders face regarding AI implementation and the necessity of a human-first approach to technology.
The discussion culminates in insights on how to navigate the complexities of AI in business, ensuring that organizations adapt effectively while maintaining their core values.

Chapters
00:00 Introduction and Early Values
03:26 Curiosity • Powers Cultural Adaptation
03:57 Observant • Leads to Interest in Social Psychology
06:32 Curiosity and Psychological Insights
09:14 Education and Academic Pursuits
09:45 Psychology & Biochemistry
12:10 Transitioning to Business and Healthcare
13:01 Amor Fati • (Latin for "the love of fate")
14:36 The Five Whys & Essential Functions
16:32 All the Elements Come Together
17:15 Religious Background
18:43 Mayo Clinic & AI Opportunity
20:31 Leading AI Initiatives at Mayo Clinic
22:24 The Project: Finding Expertise at Mayo
23:05 Resolving Geographic Distribution
24:18 Identifying Expertise
25:14 Resolving Degree vs Current Area of Practice
26:09 Reducing Referral Errors & Resulting Expense
27:08 Holistically Assessing Expertise Using AI
28:05 AI Facilitating Mayo's Multidisciplinary Approach
30:00 Deepening Knowledge in AI and Machine Learning
31:22 Bridging the Gap Between Business and Technical Teams
33:18 Reengineering Workflows with AI
35:23 Using AI to Help Business Scale
37:57 Bringing Empathy in AI Change Management
40:18 Alleviate Fears by Rooting Vision in Tangible Action
41:03 Concrete Advice for Building Trust During AI Integration
41:19 Avoid Ambiguity About Process and Role Changes
42:27 Training and Upskilling
43:55 Preserving the Human Element in AI
47:46 Upcoming TEDx Talk: Preserving Human Elements
49:42 Preserve Key Human Elements in Customer Experience
50:18 Navigating Patient Experience in Healthcare
54:02 The Human Element in AI Integration
57:38 Media Recommendations
01:02:34 Strategic Thinking with Wardley Maps
01:06:00 TEDx Topic: Human-First AI - A Paradigm Shift
01:07:42 Contact Information
01:08:00 AI Modifying Thinking Around Delegation
01:11:13 How Svetlana Helps Leaders Execute on AI Implementations
01:13:57 AI Adoption Maturity Modulates Success Criteria
01:17:24 Please Subscribe!

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Contact Information & Links
LinkedIn:   / svetlanamakarova  
Website: https://www.sparkchange.ai/

Media References
YouTube:    / @svetlanaonai   Svetlana’s YouTube Channel

Svetlana Makarova’s TEDx talk in Jacksonville 2026-01-17
YouTube: http://www.TEDxJacksonville.com

Quick primer on gradient descent if you too are curious:    • Gradient Descent Explained  

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The Laws of Human Nature by Robert Greene
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Principles by Ray Dalio
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Wardley Maps by Simon Wardley
( paperback: https://amzn.to/4jxPmhh )

Music Attribution Code
"Cottages" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/b...

Keywords
AI, healthcare, psychology, cultural values, language acquisition, ambiguity, machine learning, workflow optimization, curiosity, personal growth, change management, empathy, leadership, human element, customer service, trust, technology, business impact