Retail Customer Experience | Skills4Retail

Описание: Retail Customer Experience | Skills4Retail

Transform every interaction into a positive, lasting impression!

Introducing the Retail Customer Experience module from the Skills4Retail curriculum, co-funded by the European Union (EU). This essential training is designed for new and emerging retail talent who want to deeply understand customers, master communication, and handle every interaction with confidence and professionalism.

What You Will Learn:
Across this immersive training, you will explore key concepts and gain practical tools to elevate the customer journey:

Understanding Satisfaction: Discover what truly shapes customer satisfaction and identify common barriers. Learn to recognize shifting customer expectations and how to effectively record, analyse, and act on crucial customer data.

Practical Tools & Mapping: Build practical skills from the ground up, including creating clear customer personas and utilizing multiple communication channels effectively. You will learn to map the complete customer journey and apply customer analytics to improve service directly on the shop floor.

Handling Interactions: Practice measuring customer experience, handling complaints with professionalism, and identifying opportunities to improve everyday interactions.

The Future of Service: Look ahead at how Artificial Intelligence (AI) is shaping the future of customer experience and how retail teams can adapt and thrive alongside new technology.

This module is brought to life through group exercises, real case studies, and hands-on activities that help learners truly see retail from the customer's perspective.

By the end, participants walk away with sharper communication skills and the ability to set their retailers apart by building skills, confidence, and quality in retail across Europe.

➡️ Ready to deliver 5-star service? Learn more about the Retail Customer Experience module: www.skillsforretail.eu

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