The Heart of Hospitality: Great Hotel and… by Micah Solomon · Audiobook preview

Описание: PURCHASE ON GOOGLE PLAY BOOKS ►► https://g.co/booksYT/AQAAAEAyLGZsRM

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Authored by Micah Solomon
Narrated by Kevin T. Collins

0:00 Intro
0:03 The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
0:27 Foreword
3:54 Introduction
8:50 1. The Last Customer on Earth
46:14 2. Systems and Standards: The Secret Weapons of Service
47:37 Outro

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BOOK DESCRIPTION

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz–Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other–essential for businesses inside and outside the hospitality industry.



As Ritz–Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."

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AUDIOBOOK DETAILS

Purchase on Google Play Books ►► https://g.co/booksYT/AQAAAEAyLGZsRM
Language: English
Publisher: Tantor Media Inc
Published on: July 30, 2024
ISBN: 9798855554649
Duration: 7 hr, 11 min
Genres: Business & Economics / Corporate & Business History, Business & Economics / Customer Relations, Business & Economics / Industries / Hospitality, Travel & Tourism