5 ServiceNow Trends for Businesses in 2026

Описание: If you hold the budget for ServiceNow in 2026, things are getting serious.

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ServiceNow is shifting from a ticketing tool to an AI Operating System. While the promise of Agentic AI is massive, the reality is rising platform costs and compliance friction. In this video, we break down the 5 big changes happening in 2026 and exactly how to handle them without overspending.

The 5 Strategic Shifts:
Agentic AI & The ROI Equation: Don't pay for the "Ferrari in the garage." If they can't demo the AI Control Tower, don't buy the upgrade.
The "1Gov" Standardization: The market is shifting to out-of-the-box features. Customization is now just burning money on maintenance.
The Health Score Trap: If you tell them everything is perfect, you pay 91% more. Use your "report card" as leverage.
Sustainability Compliance: You likely already own ESG modules. Don't buy a separate tool to duplicate data you already have.
The Microsoft Card: The fastest way to get a discount? Ask: "Why shouldn't I just use Microsoft Copilot for this?".

Timestamps:
0:00 - Intro: The 2026 ServiceNow Strategy Shift
0:46 - Shift 1: The Agentic AI ROI Equation (Control Tower)
1:58 - Shift 2: 1Gov Lock-In & Standardization Cost
2:46 - Shift 3: The "Customer Health Score" Trap
3:30 - Shift 4: Sustainability as a Regulatory Must-Have
4:27 - Shift 5: The "Microsoft Card" Negotiation Hack
5:23 - Recap: How to Save Money in 2026

About Cyntexa
Cyntexa is a ServiceNow Partner helping enterprises maximize value and minimize waste. Website: https://cyntexa.com/

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