Optimising Salesforce Service Cloud with Celonis Process Mining - Proximus and Apolix Webinar
Автор: Apolix
Загружено: 2022-11-08
Просмотров: 1166
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Is your Customer Satisfaction rate low? Customer service tickets being reassigned and taking longer than expected to be handled? Struggling with your first-time-right rate?
Process Mining is the solution you are looking for.
Together with Rupert Hollander from Proximus and our EMS manager Amina Mrad, they’ll be talking through their journey within Proximus optimizing S alesforce Service Cloud with Process Mining.
What can you expect?
– How Process Mining helped to better understand why cases were being sent back and forth between front and back office;
– How we shortened the time for complex customer inquiries;
– Preventing cases making loops due to reassignments between agents;
– Proximus implementation : Challenges to Findings and Solutions;
– Opportunities for other companies for Salesforce Service Cloud.
If you are looking to optimize your Customer Service and/or are already working with Salesforce Service Cloud and are interested to optimize the process with Process Mining? Be sure to attend this webinar.
https://www.apolix.nl
/ apolix-bv
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