Empowering Law Firm Leaders: Episode 16 How to supercharge your business and client experience
Автор: Osprey Approach
Загружено: 2025-04-09
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Empowering Law Firm Leaders is a podcast, by Osprey Approach, that will share the expertise, advice, and secrets from the sectors experts. The series will discuss the key topics for SME law firms to help empower leaders, teams, and make running a law firm easier.
Watch the full series for free and gain exclusive insights on the steps you can take to enhance your law firm: https://bit.ly/3u6rgF0
In episode 16 of the Empowering Law Firm Leaders podcast, Emma discusses how to improve the client experience to impact your business development efforts. She also shares how to build confidence in client conversations, how to avoid talking solely about cost, and the emotional drivers of buying behaviour.
In this conversation we cover:
•The distinction between client care, service levels, and client experience
•The common business development challenges – and the solutions to overcome them
•Tips to avoid talking solely about cost
•Best practices for increasing confidence
•The six emotional drivers of buying behaviour and how they impact your firm
Read the full write-up of the episode: https://ospreyapproach.com/blog/how-t...
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