How This Property Management Company Achieved a 96% Automation Rate Using Conduit

Описание: We sat down with Erwan Le Roy, CEO of Bijou Getaways, and dissected exactly how his business has been able to achieve a 96% automation rate across guest conversations using Conduit AI.

If you’re a property management company looking to scale operations without adding extra headcount, let us show you what’s possible with conversational AI done right.

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Timestamps:
0:00 What's your name and what you do for work?
0:13 How long have you been in the property management space for?
0:30 Before using Conduit, what were some of the biggest operational challenges that you faced?
1:25 When you first started using Conduit, did you get any complaints about answering too slow, and did that prompt you to explore AI solutions?
2:30 What tasks were eating up a lot of your team’s time before using Conduit?
4:04 A lot of people worry AI replaces jobs - from what it sounds like, you’re using AI to elevate your team rather than replace them?
5:24 What automation rate do you guys have right now? How much of your business is it automating?
6:05 Did you start off at 96%, or did you start lower? How did that progression work?
7:47 How long have you been a Conduit customer for?
8:16 At what point did you start to realize Conduit was making a measurable impact in your business?
8:56 What’s been the biggest value add - cost saved, time saved, customer satisfaction?
10:11 What advice would you give to hospitality operators trying to use Conduit to the fullest?
11:11 What would you say to people who are hesitant or scared to trust AI with customer-facing functions?
13:34 What have been some of your most effective or favorite workflows?
15:57 How was the learning curve for you and your team during onboarding?
16:50 What do you see the roadmap being to reach 100% automation? What still needs to be automated?
17:48 If there’s one thing you wish you knew before this journey to 96%, what advice would you give current customers?
19:12 What really made Conduit stand out to you when you were evaluating AI solutions?