Why Customers Say Yes To Google Reviews And Never Leave Them

Описание: Why do customers agree to leave a Google review and then never actually do it?

If this keeps happening in your business, it is not because customers are lying or do not like your service. In this video, I explain why review requests break down after the yes, and what is really causing the drop off. I also walk through the framework I use with clients to increase review follow-through without being pushy or awkward.

This is about removing friction, meeting customers where they are, and building a follow-up process that works with real human behavior. If you want more reviews without constantly chasing people, this will give you a much clearer way to think about it.

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Timestamps
00:07 - Why customers say yes but never leave reviews
00:38 - The two principles that change review follow through
01:35 - The first review ask most businesses miss
02:14 - Why reminders matter more than scripts
03:09 - Physical and digital follow ups explained
04:02 - The final follow up that increases accountability

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Transcript

Avram Gonzales: Your customer's ecstatic about the work that you've done. You ask if they'll leave a review on Google, they say yes, and then it never comes through. Why is this happening? Well, I'm gonna reveal that here today in this video, as well as my six-step process that I've deployed with many of our clients to get more Google reviews. This process, along with the two principles that I'm gonna share with you, you can take, modify and improve to fit your company and make the process work even better along with your workflow. So let's get into it. In the description below this video, there's a link to a playlist with every single video that we've done on reviews and review getting. I encourage you to check that out after this video is done.

Moving on, the two principles I wanna talk about, it's important we leave with this first because the rest of it will make a lot more sense. The first one is to remove all the friction in the review getting process. So if you're just asking somebody for a review, but you're not giving them the direct link to go do it, that's an example of creating friction. So you want to remove the friction as much as possible. And we'll chat more about this in the six-step process next about how this removes friction. The second principle to be mindful of is that you need to remind people in different ways, different channels. Some people are very auditory, some people need to see it come up on their phone. Some people need to be, have a phone call around it. There's reaching people in different ways allows you to collect reviews at the greatest possible rate and velocity. Okay? So it's about meeting people where they are, and this process hits on all different types of people.

So what is the six-step process?

It begins when the service is done as described, and the first type of ask that you'll make for a review is the verbal one. It's maybe the most obvious. When the invoice is paid, your technician asks for a review. And so that's the first time that it's happening.

The second step of the process is to leave something behind like a business card with a QR code on it that says, “Scan the code to leave us a review”. Something as simple as that can be effective. And the technician, they will ask for the review verbally, and they will give the card so people can scan it. So now they've gotten a verbal reminder, they've gotten a physical reminder, and you've removed a lot of the friction in order for them to leave the review.

Watch this video on YouTube:    • Why Customers Say Yes To Google Reviews An...  

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