Hacking The Hotel Business: An Insider’s Guide To 5-Star Status | with Anthony Melchiorri

Описание: Some Future Day podcast - Episode 38: Hacking The Hotel Business: An Insider’s Guide To 5-Star Status | with Anthony Melchiorri & Marc Beckman

Anthony Melchiorri might just be America's Favorite Hotel Expert.

Anthony was the GM of some iconic New York City Hotel such as the The Plaza, the Algonquin Hotel, and The Lucerne. He also GM-ed the Nickelodeon Hotel and Resort in Orlando, Florida.

After his hotel career, he created and produced the hit Travel Channel show Hotel Impossible. He also has other spin-offs such as No Limits, Extreme Hotels, 5-Stars Secrets, and now his new series Hotel All-Stars.

Anthony is a champion of the hospitality industry and one of the most knowledge in the game. In this episode, we talk about his challenging upbringing in Brooklyn to his triumphant career in the hospitality industry. He discusses the impact of the Air Force on his life, his rise in the hotel business, and his significant accomplishments at iconic hotels like The Plaza, The Lucerne, and The Algonquin. He digs into his philosophy on service, the importance of employee morale, and the role of technology in enhancing guest experiences. The discussion also covers how to handle notorious hotel histories, problematic guests, and security concerns, culminating in Anthony's vision for the future of hospitality.

Timestamps:
00:00 Introduction
02:50 Anthony's Brooklyn Roots and Family Struggles
03:14 Military Service and Life-Changing Experiences
03:55 Making the Movie 'Wisegal'
07:12 Reflections on Organized Crime and Community
10:57 Personal Catharsis Through Filmmaking
12:50 Air Force Achievements and Protocol Officer Role
21:49 The Plaza Hotel and Eloise Tour
25:34 Lucerne Hotel and Best Service Award
29:06 Challenges in Modern Hospitality
35:06 Best Service He's Received
38:09 The $10,000 Martini Idea
41:33 Focus on the Guest Experience
42:12 Technology in Hospitality
47:27 Core Tenets of Hospitality
50:25 Celebrity Marketing and Hotel Horror Stories
01:03:05 Handling Room Destruction and Security
01:07:56 Conclusion and Final Thoughts

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Episode Links:
Creator and Host of Hotel Impossible: https://www.travelchannel.com/shows/h...
President of Argeo Hopitality: http://www.anthonymelchiorri.com/
Co-host of the No-Vacancy podcast: https://novacancynews.com/no-vacancy-...
LinkedIn:   / anthonymelchiorri  
Instagram:   / anthonyhotels  
Facebook:   / anthonyhotels  
Twitter:   / anthonyhotels  
Youtube:    / anthonymelchiorriofficial  
Hotel All-Stars:    / @hotelall-stars  

To join the conversation follow Marc here:
LinkedIn:   / marcbeckman  
Twitter:   / marcbeckman  
Instagram:   / marcbeckman  

Marc Beckman is a Senior Fellow of Emerging Technologies at NYU, the CEO of DMA United, and is on the New York State Bar Association's Taskforce for Cryptocurrency and Digital Assets.

DMA United: https://dmaunited.com/

Some Future Day is produced and edited by Make More Media: https://makemore.media/