Digital SCRF System

Описание: Imagine a complete digital workflow system for managing service change requests across an entire organization.

This is the SCRF System - a Service Change Request Form platform that handles requests from start to finish.

Here's how it works:

First, employees submit service requests through a simple form. The system automatically creates a tracking number and sends the requester a secure token to monitor progress.

Then, the request flows through multiple teams in sequence:

Disaster Recovery assessment

Technical teams like System, Network, Database, and Security

Management approvals at different levels

Each team has their own portal where they review, assess, and approve their part of the request. The system automatically routes requests to the right people and sends notifications when action is needed.

After approval, the execution phase begins. All technical teams coordinate to implement the changes, using a built-in chat system to communicate and track progress in real-time.

Finally, the original requester verifies that everything works correctly and closes the loop.

The entire process is secure, with token-based access, real-time tracking, automatic PDF generation, and notifications via email and Telegram. It's like having a digital project manager that ensures every service request gets the right attention from the right teams at the right time."

Key Benefits:

No more lost requests or paperwork

Clear accountability and tracking

Faster turnaround times

Better communication between teams

Complete audit trail for compliance

This system transforms how organizations handle internal service requests, making the process efficient, transparent, and accountable from start to finish.