Cisco Webex Calling Connector for CRM

Описание: Cisco Webex Calling Connector for CRM

1.Parsec's Webex Calling Connector solution works as a bridge between the CRM and Cisco Webex Calling.
2.The CRM can be any cloud-based CRM like Salesforce (SFDC), ServiceNow, MS Dynamics or a 3rd party CRM.
3.Seamless Calling Experience: Make and receive calls directly within your CRM. No more toggling between windows.
4.Instant Context with Screen Pop: Automatically see the full customer record the moment a call arrives.
5.Automated Workflow & Logging: Intelligently auto-log call details in the CRM, eliminating manual data entry.
6.The CRM user/Agent will have the capability to handle both incoming & outgoing calls
7.Inbound Call indication on CRM screen with customer/caller number and name if number stored in CRM Contacts.
8.Contact Screen pop-up based on caller number with inbound call indication or on answered
9.CRM user can initiate Click to Dial from any phone field (of type of field “phone”) available on CRM pages in Contact details
10.CRM user can key in a number in the CRM soft phone text box and dial out the number
11.The user/Agent will be able to use call controls via his/her Cisco IP Phone or the call controls implemented in CRM
12.Parsec's Cisco Webex Calling CRM Connector solution doesn’t need any additional component installation on user/Agent’s PC.
13.Parsec's Cisco Webex Calling CRM Connector solution doesn’t need any Cisco Webex Contact Center solution

For further details please write to [email protected]
www.parsec-tech.com

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