The Critical First Step Most Leaders Miss in Improvement

Описание: Every process exists to serve the customer, but understanding what customers truly value is key. This video explores the voice of the customer (VOC) and how identifying critical customer requirements (CCRs) is the initial step in building solutions that matter. By focusing on 'customer needs and wants' and conducting thorough customer analysis, businesses can effectively connect customer needs to measurable results, ensuring a client focused approach.

This video is part of the Cultivating Champions of CI series, hosted by Gary Cox, author of Cultivating Champions of CI. Gary Cox explores key strategies and lessons on Continuous Improvement that can be applied by leadership and process improvement leaders.

About Me, Gary Cox
I’m a Lean Six Sigma Master Black Belt and Senior Associate at Barrington Consulting, with over 20 years of experience helping organizations achieve Continuous Improvement (CI) and Operational Excellence across industries like manufacturing, retail, and office environments. I’ve trained and certified thousands in Lean Six Sigma methodologies, empowering teams to streamline processes, improve efficiency, and deliver sustainable results.
I work closely with senior leaders to align process management systems with corporate goals, delivering measurable improvements for clients such as Eassons Transportation Group, 3DBioFibR, and several aerospace sector organizations in Atlantic Canada. As a mentor and coach, I’m passionate about fostering leadership skills and building CI cultures that inspire teams to excel.

I’m also the author of Cultivating Champions of CI: A Leader’s Guide to Creating a Culture of Continuous Improvement, Industry leaders have described it as “essential reading” for those looking to drive organizational excellence and build resilient, high-performing teams.

Gary’s Email: [email protected]
Gary’s Website: https://garycoxcreates.ca
Connect with me on LinkedIn:   / garypcox  
Gary’s Book: Cultivating Champions of CI: A Leader's Toolbox for Creating a Continuous Improvement Culture eBook : Cox, Gary: Amazon.ca: Kindle Store

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