Zendesk Classic Chat to Zendesk Messaging | Close tickets soon after they are solved
Автор: Dominic The CX Guy
Загружено: 2023-10-14
Просмотров: 268
Описание:
In this series, we go over a few details about the transition from Zendesk Classic Chat to Zendesk Messaging, as well as 11 tips on how to make it better and smoother.
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First 5 tips for a good transition to Zendesk messaging feature from Zendesk classic chat (Zopim):
1. Duplicate pre-chat form with flow builder answers to collect customer data and to route them to the right agent.
2. Present the user with contact options that represent your common contact reasons and add an appropriate tag to the transfer step. Your business can decide better which department can handle those queries.
3. Use triggers to route contact driver tags to the right group.
4. Use business hours condition to set user expectations.
5. Close tickets soon after they are solved using a macro and an automation to allow new conversations to create new tickets.
Get some ebooks to learn how to get more out of your Zendesk and customer service system in general : https://roca.work/learn
These will help you get better at Zendesk and:
• Make sure you get the most out of Zendesk
• Save time
• Save money
• Look at the right tickets
• Have a productive team
My email is: [email protected]
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