The Secret Weapons Revolutionizing Customer Support: RAG + Knowledge Graphs

Описание: In this episode, Mehdi and Angelina delve into the integration of Retrieval-Augmented Generation (RAG) with Knowledge Graphs (KG) for improving technical customer service.

We explain the limitations of conventional RAG methods in handling customer service tickets and introduce an advanced approach that uses KGs to enhance retrieval accuracy and response quality.

We walk through the architecture of combining RAG with KG, detailing the construction of a knowledge graph and its use in question answering specifically for the technical customer support use case.

Tune in to understand how this innovative fusion can transform your customer service operations!

Who's Angelina:   / meetangelina  
Who's Mehdi:   / mehdiallahyari  


00:00 Intro
00:56 What customer service are we talking about?
02:29 The traditional RAG approach and why it won't work?
07:26 The RAG + KG approach
09:33 The grand architecture for today (Don't miss this part!)

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🔨 Implementation:

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