Leadership in the Experience Economy | Skills4Retail

Описание: 🌟 Leadership in the Experience Economy | Skills4Retail

Leadership is more than strategy and results, it’s about creating meaningful experiences that inspire customers, teams, and people at every level.

Leadership in the Experience Economy is a new module from the Skills4Retail curriculum, co-funded by the European Union, designed to empower current and aspiring retail managers to lead with confidence, emotional intelligence, and purpose.

Across four immersive days, learners explore what defines the experience economy, where customer connection, authenticity, and innovation drive real business growth.

This leadership programme covers key areas including:
✔️ Leadership frameworks for effective retail management
✔️ Identifying your personal leadership style and strengths
✔️ Turning values into a clear, motivating vision
✔️ Developing emotional intelligence, empathy, and authenticity
✔️ The six pillars of customer experience excellence
✔️ Measuring, improving, and prioritising what matters most to customers
✔️ Understanding how culture and employee experience shape performance
✔️ Exploring emerging technologies such as AI and automation in retail

Through expert-led workshops, real-world case studies, and hands-on activities, learners gain practical insights into how innovation enhances both customer and employee engagement.

This programme equips leaders to create environments where people feel valued, empowered, and inspired — delivering impact across every aspect of the retail experience.

👉 Lead with purpose. Shape experiences that matter.
Learn more about the Leadership in the Experience Economy module at Skills4Retail.eu

🔑 retail leadership, experience economy, customer experience leadership, emotional intelligence in leadership, retail management training, leadership development, employee experience, retail innovation, AI in retail, Skills4Retail, EU funded training