Essential Skills for Case Workers د کیس ورکرانو لپاره اړین مهارتونه

Описание: Active Listening SkillsGives full attention, listens carefully, and reflects understanding.

Communication SkillsCommunicates clearly, compassionately, and in a language survivors understand.

Problem-Solving and Critical ThinkingAnalyzes cases and plans individualized solutions with care and strategy.

Case Documentation and Report WritingAccurately records case details, service plans, referrals, and follow-up actions.

Assessment and PlanningIdentifies needs, risks, and strengths of the individual and creates a case plan.

Knowledge of Referral PathwaysKnows how to connect clients to health, legal, shelter, and psychosocial support services.

Teamwork and CoordinationWorks with social workers, healthcare providers, protection actors, and community leaders
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Monitoring and Follow-UpTracks the progress of each case to ensure proper support is delivered.

Core Qualities of a Good Case Worker
Empathy and CompassionUnderstands survivors’ pain and listens without judgment.
Respect and Non-DiscriminationTreats all individuals equally regardless of gender, age, ethnicity, religion, or background.
Confidentiality and TrustworthinessProtects personal information and builds safe, trusting relationships.
Patience and Emotional ResilienceHandles difficult situations calmly, especially when dealing with trauma or crises.
Cultural SensitivityUnderstands and respects cultural, religious, and social norms of affected populations.
Professional BoundariesKnows the limits of their role and doesn’t become personally involved.
Commitment to Human RightsAdvocates for safety, dignity, and justice for survivors.


Protection, Protection Principles, Protection Monitoring, GBV, Child Protection, Child Friendly Spaces, Case Management, Protection Mainstreaming, PSEA, SEA, SEAH, Human Rights, and other videos.

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