Engineering Autonomous AI Agents - Infrastructure for Next-Level Customer Experiences

Описание: Engineering Autonomous AI Agents – Infrastructure for Next-Level Customer Experiences

Shailesh Nalawadi, Sendbird's Head of Product, discusses shifting from assistive chatbots to agents that sense, decide, and act calls for a top-to-bottom rethink of the stack. Technology leaders will unpack how they’re rebuilding under the hood: elastic vector and event stores, sub-100 ms orchestration layers, real-time policy checks, and zero-trust gateways that let agents tap core systems safely at scale. Expect frank lessons on latency budgets, cost ceilings, and observability patterns that keep autonomous workloads responsive and accountable. Walk away with a practical checklist for turning today’s CX platform into an always-on, agent-ready backbone—no wholesale rewrite required.