Generative AI in Customer Service

Описание: I recently had the privilege of discussing the transformative power of Generative AI in customer service with Bahareh Atoufi, PhD - Senior Sales Manager at IBM Canada. We explored:

💡 How generative AI is revolutionizing the customer journey & experience
AND
💡 IBM's take on the partnership with AI

Tune in to grasp how AI and automation are not just changing the landscape but are setting new standards for customer engagement.

Until next time, let's keep putting the Lights On Data.

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