How to Handle Difficult Conversations

Описание: Conversations get difficult when disagreement, emotions, complexity, and consequences combine. Unfortunately, this happens a lot. So, a manager needs to know how to handle difficult conversations. So, let’s take a look at what to do.

Do you want a concise, yet precise, description of how to deal with common management challenges? This is one of a series of videos for you! See them all at https://t.ly/YOUzL

🏁 GET STARTED
🧰 Free CPD Tools - https://gum.co/MC-CPD
🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3)


Learn More…

📚 BOOKS I RECOMMEND ON THIS TOPIC
Dealing with Difficult People
https://geni.us/uaBEjq
How to Speak so People Listen
https://geni.us/HSPL


🗃️ Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-... (the links are affiliated)

🧑🏽‍💻👩🏼‍💻 Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD


🎯Watching this video is worth 3 Management Courses CPD Points.

___

💰Note: Links to our book recommendations are affiliated through Amazon

🔖 CHAPTER MARKERS
00:00 - Difficult Conversations
00:32 - Overview of Difficult Conversations
01:23 - Step 1: What Matters? Prepare Carefully
02:17 - Step 2: Let’s Feel Safe: Choose the Right Setting
03:38 - Step 3: Truths: Begin with an Open and Curious Mindset
05:19 - Step 4: Story-telling: Use Active Listening and Validate Feelings
06:08 - Step 5: Share Feelings: Stay Calm and Control Emotions
06:46 - Step 6: Future Thinking: Collaborate on Solutions
07:47 - Step 7: End on a Positive, Action-oriented Note
08:36 - Afterwards: Follow-up


#DifficultConversations #ManagementTraining #ManagementCourses