Meet the Man Who Left Siri to Build the Future of Voice AI
Автор: Get Paid
Загружено: 2026-02-05
Просмотров: 6
Описание:
Nikola has been building voice AI since it was basically a lab experiment.
Cambridge → a startup that got acquired by Apple → then straight into the deep end with PolyAI: enterprise voice agents for customer support, CX, and the brutal reality of contact centers.
In this episode, Nikola and Manny go right at the parts people avoid:
why voice is still the dominant interface, why contact centers are structurally broken (attrition, no-shows, “hiring as strategy”), and why the BPO model collapses the second you try to automate it.
Then the real fight: monetisation.
They unpack why CCaaS incumbents move slowly, why “outcome-based” is trickier than it sounds in enterprise, and how PolyAI actually prices today — consumption vs outcome vs license, plus what happens when buyers demand predictability.
If you’re building agentic CX, selling into enterprise, or trying to price AI without nuking your margins — this one is for you.
🟢 Links & resources Get Paid.ai https://paid.ai/get-started
→ Follow Manny Medina, Founder/CEO of Paid.ai on LinkedIn / medinism
→ Paid.ai on LinkedIn / paid-ai
→ Subscribe to AgentTalk (Substack) https://agenttalk.substack.com/
🟢 Listen on other platforms:
→ Apple Podcasts https://podcasts.apple.com/us/podcast...
→ Spotify https://open.spotify.com/show/5BZIZzN...
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