eLearning Scenarios: Actions Must Have Consequences

Описание: Unlike in more traditional training, when building eLearning branching scenarios, actions or choices should come with consequences. Presenting learners with the consequences of their selected choice as the feedback for a given scenario is just as important as the scenario itself.

In our latest webinar, Streamlining Branching Scenario Planning and Design, Learning Experience Design Consultant Christy Tucker talked about the need to identify consequences that the learner receives as feedback whenever they do not make the correct or desired choice in a branching scenario.

OUR SPEAKER
Christy Tucker's Website: https://www.christytuckerlearning.com/
Connect with Christy Tucker on LinkedIn:   / christytucker  

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TRANSCRIPT
For each one of these big mistakes, then we have to get the consequences, because unlike in more traditional training things where we tend to do, don't do that mistake, and maybe we tell them why, or maybe we just tell them don't do this thing, it is... We're going to show them what happens if you make that mistake in a branching scenario.

You have to know, okay, well, if somebody asks a closed- ended question here instead of an open- ended question, what's going to happen? If somebody skips this part of the process and tries to jump to making the sale a little bit too early, how do customers typically respond if they make that mistake? And I like that one of how would the learner know when they're doing it correctly? And I think you could flip that question too. How would the learner know if it's not correct? What would happen if they make this mistake? Because those consequences are going to come up later as the feedback in your scenario.

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