EP 83: Building an Aviation Business in the Aftermarket with Delphine Kennedy

Описание: Speed is a tool. But trust is the advantage.

Speed can win a moment. Trust wins the relationship. And relationships are what people return to when the stakes are real.

That thread runs throughout this conversation: the extra effort, the follow-through, and the decisions that earn confidence over time.  

Host Patrick Kraus (COO & Managing Director, Jet Midwest) sits down with Delphine Kennedy of DBK Arrow to trace her path from early days around MRO work in France to building her own brokerage in the UK, and what she’s learned about leadership, relationships, and solving problems when time is the constraint.

Delphine shares how mentors shaped her approach, why she champions women in aviation, and what changes have helped the industry become more welcoming over the last two decades. She also breaks down how DBK launched during COVID, why she created the Smart Revenue Partner (SRP) program, and how AI-enabled quoting supports a small team without replacing the human side that makes the aftermarket work.

In this conversation, we cover:
• How Delphine’s early MRO exposure and AOG desk experience shaped her career
• The leadership lessons that carried from employee to entrepreneur
• What the industry can do to attract and retain more women across every level
• Aftermarket vs OEM pace, process, and decision making during AOG moments
• What SRP stands for and why Delphine built the Smart Revenue Partner program
• How AI supports 24 7 quoting while relationships still drive the outcome
• Trade show culture, building community, and why aviation stays a family

Thank you for listening to Nose to Tail. Please like and subscribe to our channel presented by Jet Midwest.

In case you missed our previous episode:    • EP 82: Inside the World of MRO Branding wi...  

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Nose to Tail is presented by Jet Midwest. Learn more at jetmidwest.com

Jet Midwest is a global, multifaceted aircraft service provider. Since 1997, it has specialized in providing exceptional value to the commercial aviation industry through complete nose-to-tail product support solutions for passenger and cargo aircraft. Please like and Subscribe using the links below. Thank you!

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