5 Shifts for CX leaders – the future of CX leadership
Автор: Nienke Bloem
Загружено: 2025-11-10
Просмотров: 109
Описание:
Ready to lead the future of customer experience? Learn the five key strategic shifts every CX leader needs to make to stay relevant and impactful by 2030.
Here’s what you’ll discover:
How to move from managing metrics (NPS, CSAT) to becoming a strategic business partner in the boardroom
The power of a strong CX narrative versus simple storytelling
Why a transformational approach beats isolated projects in driving change
How technology and AI are reshaping customer experience and what you need to master
The importance of becoming a visible, connected leader in your organization
Ready to dive in?
Watch the video and share with a colleague who could use a little inspiration!
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