The Secrets of Restaurant Service: Insights from a Hillstone Insider

Описание: In this episode of Restaurant People, hosts Bryan and Hannah explore the world of dining out and discuss what truly sets exceptional restaurant service apart. Joined by Steven Bono, a former Hillstone server turned sommelier and hospitality expert, they share insider tips gleaned from years in the restaurant industry.

Giving you dining recommendations along the way, they break down the nuances between fine dining restaurants and casual neighborhood spots. Tune in to elevate your next meal out, whether you’re seeking the best dining in your city or curious about dining etiquette. Learn about the common grievances in dining, and hear the one crucial question you should never pose to your server.

In this episode, you’ll get:
03:07 The fundamentals of service, from fine dining restaurants to neighborhood spots
06:55 Notes on Hillstone as business casual Applebee’s (complimentary)
09:10 A conversation with former Hillstone server, Steven Bono Jr.
14:50 A game of “How Would You Handle That?”
20:35 The difference between hospitality and service
27:23 Thoughts on when bad service is good
32:00 Service pet peeves
34:29 A BTS look into how we write about service in Infatuation reviews

Mentioned in this episode:
Hillstone https://www.theinfatuation.com/new-yo...
Le Bernardin https://www.theinfatuation.com/new-yo...
Eleven Madison Park https://www.theinfatuation.com/new-yo...
Shaw-naé’s House https://www.theinfatuation.com/new-yo...
Darjeeling Kitchen & Cafe https://www.theinfatuation.com/new-yo...
Cafe Nhan https://www.theinfatuation.com/philad...
Ha’s Snack Bar https://www.theinfatuation.com/new-yo...
Bong https://www.theinfatuation.com/new-yo...
The Wiener’s Circle https://www.theinfatuation.com/chicag...
Comal https://www.theinfatuation.com/new-yo...

📣 How much does restaurant service matter to you? Have you ever had a server who singlehandedly saved your meal? Tell us in the comments

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