Fixing CX: An Interview with Michael Lowenstein, Founding Principal, The Linkage Group
Автор: Kenna: Customer First Thinking
Загружено: 2026-02-19
Просмотров: 9
Описание: Most companies today still give lip service to the idea of putting customers first. They resist making the transformational changes required to truly improve CX quality. Until they are willing to become more stakeholder centric, argues renowned CX expert Michael Lowenstein, they will struggle to win greater customer trust.
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