Episode 6 - Synchrony's Rachana Bahadur on Evolving GCC into a High-Value Strategy Hub

Описание: In the For All Podcast, Balbir Singh, CEO, Great Place To Work India, sits with leaders of some of India’s leading organisations in workplace culture, recognised by Great Place To Work. In this episode, he is in conversation with Rachana Bahadur, SVP and Country Head, Synchrony in India. She brings with her an experience of over 25 years leading companies like JP Morgan Chase, Goldman Sachs, Morgan Stanley, etc., in the banking and financial services sector.

They explore how Synchrony India scaled from execution excellence to strategic leadership, powered by empathy, bold bets, and fostering an inclusive culture. The conversation moves from fail-fast lessons to AI fluency, authentic hiring, and measurable engagement.

Key highlights covered:

👉 Defining moments from Rachana’s leadership journey across US and India

👉 Vision for Synchrony and India as she leads a GCCs

👉 Why this is Rachana’s Dream Job

👉 The power of ‘Failing fast’ and ‘Course Correcting’

👉 A Holistic Listening Framework: a combination of Formal and Informal Listening Mechanisms

👉 Challenges faced by GCCs today and how Synchrony is addressing those

👉 Befriending AI

👉 Importance of an inclusive culture: Not just a seat at the table, but a voice!

👉 GenZ and its driving force in the corporate India

Do not miss the Rapid fire at the end of the Podcast!

Timestamps:

00:01:38 Introduction
00:04:01 Leadership Key Defining Moments
00:10:24 Synchrony's vision
00:14:30 Key engagement tracking metrics
00:18:49 Rachana's bold decision
00:23:34 Unique Hiring Strategy
00:26:42 Learning & Development at Synchrony
00:32:21 What makes Synchrony a great workplace
00:39:23 Equipping and Empowering Women Leaders
00:42:43 Synchrony's Partnership with Great Place To Work
00:45:17 Rapid Fire Balbir x Rachana

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