EdgeBytes: How ServiceNow and SAP Are Rewiring Enterprise Value from AI Hype to Throughput | 3.09.26
Автор: The-Enterprise-Edge
Загружено: 2026-03-09
Просмотров: 7
Описание: In this episode of EdgeBytes, we provide our measured analysis and recommendations based recent announcements from SAP and ServiceNow. ServiceNow is deploying autonomous agents in telecom and government with real, measurable results - Bell Canada's 25% faster customer response times and the City of Raleigh's 98% AI deflection rate - and SAP is making a bold organizational bet, creating a new Customer Value Group and appointing a Chief Customer Officer to collapse the wall between selling and delivering. But the deeper story connecting both moves can be clearly seen through the lens of Value Physics, the idea that enterprise value doesn't compound when AI is merely informative - it compounds when AI removes friction from the workflow itself. In Value Physics terms – encapsulated by the equation, Enterprise Value = [(Acceleration − Friction) / Mass] × Velocity - both ServiceNow and SAP are attacking the same variable: friction. We unpack what these moves reveal about where the enterprise stack is heading in 2026 - away from AI as a feature and toward AI as a governed operating model that is embedded, adopted, and economically captured. If you're a CEO, CIO, or CFO trying to turn AI investment into real operating leverage, this one's for you. Stream it now, and be sure to LIKE, SHARE, and COMMENT!
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