Flows How to Send Custom Notifications from Flow

Описание: Flows | How to Send Custom Notifications from Flow

Custom Notifications from Flows Salesforce : In this post we will see how to use or Send Custom Notifications from Flows in Salesforce. We will combine two new and powerful features of Salesforce i.e. Record Triggered Flows and Custom Notification Builder to make life easier for End Users so that they are able to keep a track of important events/notifications/updates on records that they are working on.

Salesforce Flow Custom Notifications can be achieved by using Flow Core Action : Send Custom Notification which we will see later in this article.

We will also see one Important Technique : How to get ID of Custom Notification Type in a Flow directly?

Don't worry if you are not familiar with the concept of Custom Notification Id as we will see this in the article later.

How to Use Salesforce Flow to Send Custom Notifications?
How to Use Salesforce Flow to Send Custom Notifications?
In Simple words we can use a Flow Core Action : Send Custom Notification. We will see later in Article how to use this. Let's first see an example Scenario and Use Case.

Use Case: In this article, I will use a simple and a common use case where we need to Notify Case Owners about New or Incoming Emails on Cases. Basically, Case Owners should be able to Track any New Emails on any of the Cases they are working on directly from their Salesforce Notification Icon. This is one of the most common requirements in Service Cloud Implementations in Salesforce so here I am presenting one of a way to achieve this using Flow with