CRM Success Defined

Описание: The majority of CRM software implementations fail to achieve the stated goals of the project... yet failure almost never is caused by the technology hat was selected. Failure is almost always lack of clarity on the outcomes and poor change management. It is essential for CRM to be implemented in ways that enable sales process with best employee and customer experience focused on elegant simplicity in every interaction.

Learn more from Tony Hughes at www.TonyHughes.com.au and connect with him in LinkedIn.

Read Tech-Powered Sales book that discusses this topic and thanks Sarah (Sharky) Harkness and Luke at Cattle Dog Digital and the All Ears Podcast.