Pankey Webinar: Listen So Patients Talk, Talk So Patients Listen
Автор: The Pankey Institute
Загружено: 2025-05-23
Просмотров: 433
Описание:
Dr. Gary DeWood talks about how amazingly powerful words are in shaping how people perceive and feel about things. The choice of how you say or define something can totally change its impact in your day-to-day communications. Patients will ask and engage in conversations they would not enter into when your language is different than what they have experienced in other dental offices. Language creates culture – what kind of culture do you want to create?
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