Survey Manager: Syntellect Contact Center Solutions

Описание: Measuring Contact Center Customer Satisfaction

Do you know what your customers are thinking? A poor customer experience using a contact center can put relationships and money at risk and lead to defections and loss of revenue. Studies show that only 5% of dissatisfied customers complain to the company about their contact center experience, while 60% leave and dont return.

Survey Manager Features
By tightly coupling Survey Manager to Syntellect CIM, the survey becomes part of the customer interaction history in iVault. Close integration means that automated procedures can be invoked based on survey responses. System variables and interaction properties can become part of the survey. This integrated approach provides the best opportunity for soliciting real-time feedback, receiving immediate responses and enabling rapid follow-up.