Should customer service be 100% automated?

Описание: Curious about the impact of AI in customer service? In this video, Ada’s CEO, Mike Murchison, and CPTO, Mike Gozzo, answer the biggest questions around AI’s role in customer experience (CX). They explore the future of AI-driven support, including automation, trust, security, and the strategic ways companies can leverage AI to enhance customer interactions and stay competitive. Discover insights into building AI systems that improve efficiency, boost customer satisfaction, and tackle challenges like AI reliability and integration.

Whether you’re looking to automate your support or deepen your understanding of AI technology in customer service, this conversation is a must-watch for anyone in the CX space.

Want to learn more about Ada, check out what we've been working on: https://www.ada.cx/new/