Geert Goethals – CIO at Proximus – Transforming the IT landscape in telecommunications

Описание: Geert Goethals – CIO at Proximus - is nominated for the #EDLOTY Award in the B2C category! Register here: https://www.cionext.com/16 and join us on 1st February 2023 at #CIONEXT | Let’s talk Money to find out how the Finalists of the European Digital Leader of the Year 2023 are running their IT departments and business processes more efficiently.

Proximus is the leading network-based telecommunications company operating in Belgian and international markets, providing communication, data, and a wide range of multimedia content services, anytime and anywhere; also for enterprises. What are the current main drivers of change and burning issues at Proximus? Is the company taking any specific measures to mitigate the consequences of the current global situation?

In this #LeadershipDeepDive Interview, Hendrik Deckers discusses with Geert how Proximus has evolved over the years - and how their focus is on becoming a custodian of digital experiences, as well as behaving and operating as a digitally-native company to realise their IT goals and ambitions. They talked about the step-by-step modernisation and simplification process of the IT landscape within Proximus over the past two years and how this changed their architecture. Geert also explained how the Agile way of working influenced their NPS scores, time-to-market and employee engagement.

Where is Proximus in its IT transformation today? What were the key lessons learned during the process? How does their new IT operating model work? Watch the full interview to find out!

Table of contents

01:03 | Introduction
01:49 | Geert’s background
02:30 | Main drivers of change at Proximus
03:50 | Transforming & modernising the IT landscape
06:18 | Transformation roadmap
09:57 | Results of the programme
13:37 | The role of the team in the programme
14:46 | Agile way of working
20:15 | New IT operating model
22:40 | The role of the CIO
23:43 | Management style
27:27 | Leadership style
30:07 | Drivers
35:42 | Personal values
36:58 | Personal mantra and mentors
40:11 | Best and worst things in life
44:24 | Most brilliant failure
47:24 | Loves & fears
49:52 | Advice for aspiring digital leaders