Exporting & Importing Tickets | Spiceworks Cloud Help Desk

Описание: Looking to migrate, archive, or analyze your help desk tickets? This step-by-step guide shows IT administrators and help desk teams how to export and import tickets in Spiceworks Cloud Help Desk (CHD), preserving historical data and ensuring smooth migrations.

In this video, you’ll learn how to:
🟠 Access the Exports menu and start a new export job
🟠 Select your organization, date range, and file format for accurate exports
🟠 Export detailed JSON ticket data for analysis, reporting, or migration
🟠 Import tickets from legacy on-premises help desk systems
🟠 Retain original ticket numbering for continuity (when possible)
🟠 Track import progress and receive notifications when jobs are complete

Additional Resources:
Ticket import/export rules: https://spice.ly/CHD_TicketRules
Learn more about Spiceworks CHD: www.spiceworks.com/chd