How Keeping the Peace Makes Conflict Worse

Описание: You nod in the meeting when you know it won't work. Not because you don't care. Because you think — what if I speak up and get it wrong? What if I offend her? Upset him?

If you're working on the frontline, in high-stakes, high-stress work and the buck stops with you, you may feel stuck between a rock and a hard place. – you’re Responsible for what gets delivered and for how everyone feels while they deliver it.

So you choose nice to keep the peace because it feels more comfortable. It would be nice to think you're doing everyone a favour. But you're not. Nice withholds what they need to hear. Kind says it and stays supportive.

you are responsible for how you behave You are not responsible for how people feel,