Uptime matters – W&H Services at TENAX

Описание: At Papiersackfabrik TENAX GmbH & Co. KG, maintenance is part of the promise: producing more than 100 million paper sacks a year is one thing, producing them at a consistently “quality perfect” standard is the real benchmark.

In this Masters of Packaging Insight, Andreas Stock, Head of Maintenance at TENAX, demonstrates how service eases challenges by providing essential support, ensuring sustained high production performance. For TENAX, service is not “a problem” but a solution that keeps production stable and quality predictable. A key piece is proactive planning.

W&H's traffic light system provides transparency regarding upgrades and obsolescence in older systems. It signals when components may no longer be available and when modernization should begin. This keeps the machines future-proof without losing production time.

When the unexpected happens, speed matters. TENAX can reach W&H’s service hotline at any time, with direct access to the right expertise. Remote service helps identify problems quickly and can turn a potential full-day downtime into a short interruption of only one or two hours.
Service also means making daily work easier.

The W&H Shop for spare parts is used almost daily. Availability is immediately visible, and delivery tracking supports maintenance planning. Thanks to the Parts and Documentation Explorer (PDE), identifying the required spare part is easy.

Training and transparency complete the picture. With the W&H Academy and RUBY (in use at Tenax since 2019), teams review scrap, setup times, downtime, and speed targets to keep improving.

Service may cost money, but at TENAX it saves what matters most: production time.