What Measurable Objectives Guide Agent Training Programs?
Автор: Call Center Pro Strategies
Загружено: 2026-01-20
Просмотров: 3
Описание:
Do your call center training programs truly deliver value, or are they just a routine? This video reveals how clear, measurable objectives can transform your training from a cost center into a strategic asset.
Here's what you'll discover about optimizing your agent training:
► Understand why measurable objectives are critical for providing a clear roadmap for success and justifying your training investment.
► Learn about the three main categories of training goals: performance-based, knowledge-based, and behavioral goals.
► Explore how to implement objectives effectively using the SMART framework and track progress through various assessment methods.
► Discover advanced evaluation techniques like Kirkpatrick's Four Levels to focus on learning, behavior, and tangible business results.
► See how meticulously defined and tracked objectives lead to enhanced agent performance, superior customer experiences, and business success.
#CallCenterTraining, #AgentDevelopment, #TrainingKPIs, #ContactCenter, #BusinessStrategy
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