The Most Overlooked Skill in Fixed Ops | Arnold Gacita of Petra Automotive Products
Автор: AutoSuccess
Загружено: 2026-02-10
Просмотров: 72
Описание:
What’s the fastest way to calm frustrated customers, increase service sales, and improve retention? According to Petra Automotive Products President Arnold Gacita, it starts with acknowledgment.
In this AutoSuccess Executive Spotlight, Brian Ankney and Arnold Gacita discuss service advisor training, customer experience in the service drive, advisor personality vs. technical skill, and how dealers can retain customers well beyond the warranty period. The conversation also explores Petra Cares, a program helping solve the technician shortage by training young adults exiting foster care.
👉 Watch now to learn how small changes in advisor behavior can deliver big results in fixed ops.
To learn more about Executive Spotlight and AutoSuccess, visit AutoSuccessOnline.com.
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