Can AI Replace Empathy? The Future of Lending with Vidya Krishnan (Ex-SBI)
Автор: Perfios
Загружено: 2026-01-07
Просмотров: 26
Описание:
While the world rushes toward AI-driven lending and instant approvals, one question remains: Can technology replace the trust and empathy inherent in banking?
In this insightful session, Sneha Jain (Associate Director, Marketing, Perfios) sits down with Vidya Krishnan (Former Deputy Managing Director - IT, State Bank of India) to discuss the realities of Digital Transformation in the Indian banking sector.
From the complexities of Straight Through Processing (STP) to the risks and biases of AI models, they explore what it truly takes to balance technology with the human touch.
Key Topics Discussed:
AI vs. Empathy: Why the "Business of Trust" still requires a human element.
The Reality of STP: Is 100% automated lending possible for all ticket sizes?
The "Duck" Syndrome: How simple user interfaces hide complex backend architectures.
AI Challenges: Discussing bias, legal risks, and the need for calibrated adoption.
#Fintech #Banking #AI #DigitalTransformation #SBI #Perfios #Lending #Leadership
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