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How To Drive Value, Revenue & Growth In Customer Experience | Webinar With Lynn Hunsaker
Автор: CX Beyond Basics
Загружено: 2024-11-08
Просмотров: 16
Описание:
Is your customer experience (CX) strategy truly adding value, or are you just chasing feel-good metrics? In this insightful webinar, I sat down with Lynn Hunsaker from ClearAction to uncover what businesses often overlook in their CX approach.
Here's what we covered:
1️⃣ Why growth without efficiency is unsustainable.
2️⃣ The importance of fixing root causes over treating symptoms.
3️⃣ How to identify your 'operational sweet spot' for customer success.
4️⃣ Using simple, directional metrics to make strategic decisions.
5️⃣ Why CX leadership and influence can’t be replaced by AI.
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