Difficult Employees in Local Government

Описание: Are you uncomfortable dealing with difficult employees or unclear on how to address them?
 
In this video, you'll learn about the essentials for addressing difficult employees which include:
Address the issue early; don't let it fester
Holding back your frustrations with other employees
The value of meeting in private
Keeping calm
Following up
Taking notes
After watching the video, feel free to leave your comments and ideas on how you deal with difficult employees at your City or County.